Returns, Exchanges & Refunds
Not quite the perfect fit? No stress - we’ve made returns, exchanges, and refunds simple. Learn how to start a return, track your refund, or use our Love Them Guarantee if your first pair doesn’t hit the mark.
Start a return or exchange
Need to return something? No worries - we’ve made it simple and clear. Eligibility: Items must be unworn, unwashed, and in original packaging. How to start: 1. Go to Start a Return or message our Customer Happiness Team. 2. Include:. 3. Send your par
What’s your Returns Policy?
We accept returns and exchanges on unworn, unwashed items in their original packaging within 30 days of delivery. Return shipping is covered by the customer, unless your item is faulty. Include a note inside your parcel with your name, order number,
Love Them Guarantee (first pair)
Trying the Club? First Shop order? Trying a new style? If your first pair isn’t a match, we’ll refund your first pair or resend in a different size/style, even if opened and tried on. How to claim:. Contact support and mention “Love Them Guarantee”.
Refund timeframes
See also: Start a return or exchange
Faulty or damaged item
If your Knobbys arrive with a fault, we’ll make it right quickly. Here’s what to do:. 1. Take clear photos of the issue (front, label, and any packaging if relevant). 2. Email [email protected] with your order number, photos, and a quick note des
What is the returns policy for Mystery Packs and Greatest Hits Packs?
Short answer:Because these packs are heavily discounted bundles, returns are limited — but we’ve kept things fair and clear. Eligible for return only if all items are unworn, unwashed, and in original packaging. Must be returned as a full pack (all 5