Love Them Guarantee (first pair)Updated 2 months ago

Trying the Club? First Shop order? Trying a new style? If your first pair isn’t a match, we’ll refund your first pair or resend in a different size/style, even if opened and tried on.

How to claim:

1. Contact support and mention “Love Them Guarantee”.
   

2. Confirm your order number, what didn’t work, and whether you prefer a refund or a new size/style.

See also: Size guide • Start a return or exchange