Orders, Shipping & Delivery
Find your perfect fit, explore our fabrics, and learn how to keep your Knobbys looking (and feeling) fresh. Everything you need to know about BottleBlend™, Naturals, care tips, and size guides.
Where’s my order?
Short answer: Subscription deliveries are usually sent via regular letter post (no tracking). Shop orders include tracking. Step-by-step. Shop order? Open your shipping email and tap the tracking link to see the latest scan events (lodged, in transit
How long does delivery take?
Delivery times vary depending on your location, carrier, and whether your order’s a Shop purchase or Undie Club subscription. Undie Club Subscriptions. AU Standard (Letter Service): Usually 3–10 business days from dispatch (untracked). AU Parcel Post
Can I change my address after ordering?
If your parcel hasn’t shipped yet, we can usually update your address in time. Before it ships:. 1. Contact us ASAP via Chat or report an issue with your order number and correct address. 2. We’ll update it before dispatch if your order hasn’t been p
My order says “delivered” but I didn’t receive it
Check safe drops/letterbox and ask the household/neighbours. Review tracking details for delivery photo or location notes (Shop orders). Wait 24 hours in case of a mis-scan. Still missing? Contact us using Report an issue with your order number, deli
When will you ship my Knobby Subscription order?
Once your renewal payment has been processed, your Undie Club order is usually packed and shipped within 3 business days. Undie Club. Shop. During busy periods (like Christmas or large campaign launches), dispatch may take a little longer - but we al
Lost or delayed parcels (what to do)
Confirm you’re within the delivery window (see: How long does delivery take?). If it’s overdue, contact support with: order number, delivery address and any tracking link. We’ll investigate with the carrier and advise next steps. See also: Where’s my
What are the shipping costs?
Shipping costs vary depending on your order type and where you live:. Undie Club (Subscriptions). 🇦🇺 Single item: Regular letter post included in your $25 Club price. Want tracking? Add it for $4/month. 🇦🇺 Multiple items: Free tracked shipping on
Where are orders packaged and dispatched?
See also: How long does delivery take? • Do you ship internationally?
Do you ship internationally? (Can I join from outside Australia?)
Absolutely! We deliver Knobbys all over the world — including New Zealand, USA, Canada, UK, Hong Kong, Switzerland, Turkey, Iceland, Monaco, Norway, and more.Shipping costs are shown at checkout, and delivery times vary by region (see How long does d
Can I add tracking to my subscription?
Yes - you can add tracked shipping to your Undie Club deliveries anytime!. Here’s how it works:. Single-item Undie Club orders: You can upgrade to tracked shipping for $4 per month. Multi-item Undie Club orders (e.g., two pairs or more): Tracked ship
Can I Click & Collect my order?
Absolutely, if you’re local to the Sunshine Coast, you can choose Click & Collect at checkout. It’s fast, free, and gives you an excuse to say hi. Here’s how it works:1. At checkout, select Click & Collect as your delivery option.2. You’ll receive an