Got some questions that are not covered? 

Contact us to send a message to the Customer Happiness Team

Knobby

<ol id="isPasted"><li dir="ltr" style="text-decoration:none;">Check safe drops/letterbox&#xA0;and ask the household/neighbours. </li><li dir="ltr" style="text-decoration:none;">Review&#xA0;tracking details&#xA0;for delivery photo or location notes (Shop orders). </li><li dir="ltr" style="text-decoration:none;">Wait&#xA0;24 hours&#xA0;in case of a mis-scan. </li></ol>Still missing?&#xA0;Contact us using&#xA0;Report an issue&#xA0;with your order number, delivery address and any authority-to-leave instructions. &#xA0;See also:&#xA0;<a href="https://knobby.gorgias.help/en-US/where%25E2%2580%2599s-my-order-2727447">Where&#x2019;s my order?</a>&#xA0;&#x2022;&#xA0;<a href="https://knobby.gorgias.help/en-US/lost-or-delayed-parcels-(what-to-do)-2731190">Lost or delayed parcels</a>

Check safe drops/letterbox and ask the household/neighbours. Review tracking details for delivery photo or location notes (Shop orders). Wait 24 hours in case of a mis-scan. Still missing? Contact us using Report an issue with your order number, deli

My order says “delivered” but I didn’t receive it

Orders, Shipping & Delivery

Where’s my order?

How long does delivery take?

Can I change my address after ordering?

When will you ship my Knobby Subscription order?

Lost or delayed parcels (what to do)

What are the shipping costs?

Where are orders packaged and dispatched?

Do you ship internationally? (Can I join from outside Australia?)

Can I add tracking to my subscription?

Can I Click & Collect my order?

Start a return or exchange

What’s your Returns Policy?

Love Them Guarantee (first pair)

Refund timeframes

Faulty or damaged item

What is the returns policy for Mystery Packs and Greatest Hits Packs?

Returns, Exchanges & Refunds

How does Knobby Undie Club work?

How do I access my account or member portal?

Manage my subscription (skip, swap, pause, cancel)

Update payment method

Change my delivery address (subscription)

How do I reset my password?

Can I add Kids Knobbys to my Subscription deliveries?

I received the same design twice

Reactivate my Subscription?

Billing & renewal timing

Can I combine multiple orders or subscriptions?

How do I make changes to a Gift Subscription?

Is there a fee to join Knobby?

Undie Club (Subscriptions)

How do I find my perfect size?

Can I choose the design?

I'm the nervous type. Can I try a pair first?

BottleBlend™ vs Naturals - what’s the difference?

What’s the difference between The Club and The Shop?

How should I care for my Knobby undies?

Can I work out or swim in my Knobbys?

Mystery Packs vs Greatest Hits Packs - what’s the difference?

Products, Sizing & Care

How do I earn points?

How do I redeem points?

Can I use points on subscriptions?

Can I combine multiple rewards?

Loyalty tiers explained

My code / credit isn’t working

Rewards & Points (Loyalty Program)

What should I do if I was charged incorrectly for my order?

How do I create an account?

I can’t log in or didn’t receive my activation email

How do I update my email or default address?

What payment methods do you accept?

Seeing prices in the wrong currency?

Account and Payment

How do gift subscriptions work?

How do I redeem a gift card?

Do gift cards expire?

What’s the difference between a gift card and a gift subscription?

Can I personalise a gift or add a message?

Corporate gifting

Gifts & Corporate Gifting

Do you sell Knobby in stores?

Who is Knobby?

What is Knobby Nation?

How can I contact the team?

Community & Brand

What makes Knobby sustainable?

What is BottleBlend™ made from?

What are the Naturals made from?

What kind of packaging do you use?

Our community partnerships & social impact

RFDS

Sustainability & Impact

What can I do in the Knobby App?

Do I still earn rewards and points through the app?

The app isn’t working - what should I do?

Will I still receive emails if I use the app?

Where can I download the Knobby App?

Knobby App & Technology

What promotions or sales do you run?

What competitions or giveaways are currently running?

How will I know if I’ve won a competition?

Can I return or exchange a sale item?

What are the Risk Taker and Game Changer Awards?

What do I get with the award?

How do I redeem my award?

Does my certificate need to be numbered?

What if I lost my certificate?

What if my size isn’t available?

Can my family buy matching undies?

Can I share my award moment?

Can I use the award online?

Is there an expiry date?

How does my club get involved?

I have another question not listed here.

Risk Taker & Game Changer Awards

Promotions & T&C's

My order says “delivered” but I didn’t receive itUpdated 2 months ago