Lost or delayed parcels (what to do)Updated 2 months ago

1. Confirm you’re within the delivery window (see: How long does delivery take?).
   

2. If it’s overdue, contact support with: order number, delivery address and any tracking link.
   

3. We’ll investigate with the carrier and advise next steps.
    

See also: Where’s my order? • Can I add tracking to my subscription?