Undie Club (Subscriptions)
Welcome to The Undie Club - where surprise designs, exclusive drops, and comfort collide. Here’s how to manage, pause, skip, or change your subscription, update your details, and keep your deliveries on track.
How does Knobby Undie Club work?
Choose your size and preferred frequency (monthly, every second month; custom cadences available). Your first pair ships, then your subscription renews on the same date each month. You can skip, swap, pause or cancel anytime. Try the Undie Club. See
How do I access my account or member portal?
Here’s how:1. Head to our Account Login Page.2. Enter the email address you used to sign up.3. If it’s your first time logging in, click “Create Account” to activate your profile (we’ll send a link to your email).4. Once logged in, you’ll see options
Manage my subscription (skip, swap, pause, cancel)
You can manage your subscription anytime through your personal portal - change delivery timing, size, or even pause when needed. Here’s how: 1. Log in to your Knobby Account. 2. Click Manage My Subscription to open your Subscription Portal. 3. Find t
Update payment method
Need to update your payment details? Here’s how:. 1. Log in to your Knobby Account. 2. Select Manage My Subscription to open your Subscription Portal. 3. Scroll below your active subscriptions and click Edit Payment Method. 4. Choose to update an exi
Change my delivery address (subscription)
You can update your subscription delivery address anytime. Here’s how:. 1. Log in to your Knobby Account. 2. Select Manage My Subscription to open your Subscription Portal. 3. Find the subscription you want to update and click Edit Address. 4. Update
How do I reset my password?
Forgot your password or just need a refresh? No stress, it’s quick and easy to reset it and get back to your Knobby account. Here’s how:1. Head to the Account Login page.2. Click “Forgot Password?” beneath the login form.3. Enter the email address li
Can I add Kids Knobbys to my Subscription deliveries?
Yes, you can purchase a Kids subscription on its own, without needing an adult subscription. Each Kids subscription is managed separately and follows the same renewal, delivery, and billing process as any other Undie Club membership. Tip: You can als
I received the same design twice
If you run multiple subscriptions with the same product, duplicate designs can occur. We can help de-dupe future shipments or suggest pairing Naturals with BottleBlend to diversify designs. See also: Manage my subscription (skip, swap, pause, cancel)
Reactivate my Subscription?
Even easier!. Log in to the Subscription Portal. Find your cancelled subscription and tap Reactivate. See also: Manage my subscription
Billing & renewal timing
Subscriptions renew on the same date each month from your first purchase date. Charges appear on your statement shortly after renewal; shipping follows. See also: Update payment method • How long does delivery take?
Can I combine multiple orders or subscriptions?
Yes! We can help consolidate your subscriptions so they renew on the same date and ship together, saving postage and keeping things tidy. Just message us at [email protected] with:. The email address linked to your subscriptions. The order number
How do I make changes to a Gift Subscription?
Contact our Customer Happiness team at [email protected], and they will sort it for you.
Is there a fee to join Knobby?
No way. We don’t have a fee, no fine print, you just pay for your underwear each month. We know you like things pretty simple, that’s why we’ve made it the most upfront, transparent system with no hidden fees. Cancel, skip or swap any time. Try the c