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Shipping Questions

Can I track my Knobbys? What if they get lost in the mail?

For sure! All orders from the Knobby Shop include tracking. If you think your order has gone missing, contact our customer happiness team at [email protected]. Subscription orders for Undie Club members are typically sent via Australia Post lette

How much does shipping cost?

Undie Club members. For subscription orders, regular shipping within Australia without tracking is included in your $25 Knobby order. For our international customers, shipping prices are displayed at the checkout. Knobby Shop. For one-time orders, re

Can I add tracking to my Subscription deliveries?

Absolutely, just shoot our customer happpiness team an email at [email protected] and we'll add this in for your next order!

How long will my Knobbys take to arrive?

Our Packing Ninjas can normally get your subscription order shipped out a few working days after your payment is successful! Please be patient if it’s an extra busy period!

When will you ship my Knobby Subscription order?

Undie Club. Shop. You can check current delivery times with Australia Post here.

Where does Knobby ship to?

We ship to Knobby customers all over the world every single day!

What about International Fees & Taxes?

Your order will be charged in Australian (AUD) dollars. Because customs policies vary from country to country, international orders may be subject to local customs charges. Any customs, import duties, local taxes and associated fees are the responsib

What if I move house and have a Subscription?

Easy! Every Subscription has an associated Billing Portal where you can update your delivery address, payment information and contact details. If you don't have a link for your account, just email our Customer Happiness Team and they'll send it throu