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Knobby

For sure! All orders from the Knobby Shop include tracking. If you think your order has gone missing, contact our customer happiness team at <a href="mailto:support@knobby.com.au" title="mailto:support@knobby.com.au" style=" text-decoration: none;" id="isPasted">support@knobby.com.au</a>.&#xA0;Subscription orders for Undie Club members are typically sent via Australia Post letter service, so they are not trackable. If you require tracking, select Priority Shipping with Tracking when you join the Undie Club and you&#x2019;ll receive a tracking number each order.If you already are an Undie Club member, we can upgrade your shipping service for a small fee. Just contact our Customer Happiness team at <a href="mailto:support@knobby.com.au" title="mailto:support@knobby.com.au" style=" text-decoration: none;" id="isPasted">support@knobby.com.au</a> and they will make it happen.

For sure! All orders from the Knobby Shop include tracking. If you think your order has gone missing, contact our customer happiness team at support@knobby.com.au. Subscription orders for Undie Club members are typically sent via Australia Post lette

Can I track my Knobbys? What if they get lost in the mail?

Shipping Questions

I'm the nervous type. Can I try a pair first?

Can I choose the design?

What’s the material?

Where are they packaged and dispatched?

Do you sell them in stores?

I don't live in Australia, can I still join the club?

How does Knobby Undie Club work?

Is there a fee to join Knobby?

Can I get them sent every second or third month?

What’s your Returns Policy?

General Questions

How do I update my Subscription?

How do I make changes to a Gift Subscription?

Can I add Kids Knobbys to my Subscription deliveries?

How can I cancel my subscription?

How can I reactivate my Subscription?

How can I raise a billing query for my Subscription?

What if I order the wrong Knobbys, or if I get sent the wrong Knobbys?

Can you replace faulty or damaged Knobbys?

How do I update my payment details?

Member Questions

How much does shipping cost?

Can I add tracking to my Subscription deliveries?

How long will my Knobbys take to arrive?

When will you ship my Knobby Subscription order?

Where does Knobby ship to?

What about International Fees & Taxes?

What if I move house and have a Subscription?

Can I track my Knobbys? What if they get lost in the mail?Updated a month ago