Account and Payment
Your Knobby account is where the magic happens. Learn how to log in, reset your password, update details, and manage your payment methods - all in one place.
What should I do if I was charged incorrectly for my order?
If you believe there was an error with your order charge, rest assured that we are here to help. As a member, remember you need to be logged into your account to access specific prices memebrs prices. Any discrepancies should be refunded. If incorrec
How do I create an account?
You can create a Knobby account anytime, it’s quick, free, and gives you access to your subscription, order history, and rewards. Here’s how: 1. Go to the Create Account page. 2. Enter your name, email address, and password. 3. Check your inbox for a
I can’t log in or didn’t receive my activation email
If you can’t access your account or haven’t received your activation email, here’s what to do:. 1. Go to the Account Login page.2. Select “Forgotten Your Password.”3. Check your inbox (and spam) for the activation or password reset link.4. Click the
How do I update my email or default address?
You can’t change your default email address within your Knobby account; it’s tied to your original order or subscription setup. To use a new email, you’ll need to:. Place your next Shop order or Undie Club subscription using your preferred email addr
What payment methods do you accept?
We accept most major payment options to make your checkout (and renewals) quick and easy. Accepted payment methods include:. Subscription payments:. Automatically billed to your default payment method each renewal cycle. You can update or change this
Seeing prices in the wrong currency?
Our website automatically displays prices based on your location, browser settings, or previous visits. Occasionally, this can cause prices to appear in a different currency than expected. This can happen if:. You’ve previously browsed our site from