Everything you need to know about the new Undie Club experience, what’s changing and why.

GENERAL MEMBERSHIP CHANGES

Discover how subscriber-only monthly designs work, why they’re exclusive and how to access limited releases only available to Undie Club members.

MEMBER-EXCLUSIVE DESIGNS

Learn how the new monthly billing cycle, shipping schedule and delivery timelines work.

BILLING & SHIPPING

Get the lowdown on monthly design previews, spoilers and how sneak peeks work.

SNEAK PEEKS & DESIGN PREVIEWS

Find out how skip tokens work, how to earn them and how to use them before billing closes.

SKIP TOKENS

Understand subscription pricing updates, loyalty changes and what’s included in your membership.

PRICING & LOYALTY CHANGES

Discover how Knobby collectables, rare cards, rewards and digital collections work.

TRADING CARDS & COLLECTABLES

Explore the subscriber-only Vault and how to access past designs before they disappear forever.

VAULT ACCESS

Manage your subscription, track collectables, unlock rewards and access exclusive member features all in one place.

MANAGING YOUR MEMBERSHIP

Learn which subscription styles are changing and what options are available moving forward.

PRODUCT & STYLE CHANGES

Everything you need to know about cancelling, rejoining and what happens to your perks.

CANCELLATION & REACTIVATION

Answers to common questions about the July 1 rollout and moving into the new Undie Club experience

TRANSITION QUESTIONS

Got some questions that are not covered? 

Contact us to send a message to the Customer Happiness Team

Knobby

From July 1, the Undie Club is evolving into a much bigger member experience, not just a monthly pair of underwear.

The New Undie Club: Everything You Need To Know

What is changing with the Undie Club?

Why is Knobby changing the subscription program?

When do the changes start?

Will my current subscription automatically move to the new Undie Club?

Will the Undie Club still be ‘cancel anytime’?

Will I still be able to buy Knobby without a subscription?

What does “member-exclusive designs” mean?

Can non-members buy subscription designs later?

Can I buy extra pairs of the monthly design?

Will there still be limited-edition public releases?

Why is everyone moving to monthly deliveries?

When will I be billed?

Will I be charged twice during the transition?

What happens if my payment fails?

When should I update my address, size or payment details?

How do sneak peeks work?

Can I skip a design after viewing the preview?

Why were sneak peeks introduced?

Can I share sneak peeks publicly?

What are skip tokens?

Why did Knobby remove subscription pauses?

What happens when I use a skip token?

Do skip tokens expire?

Can I skip one subscription but keep my others active?

What happens if I forget to use my skip token before the 6th?

Is the subscription price changing?

Why are prices increasing for new members?

Why can’t I use loyalty discounts on subscriptions anymore?

Will I still keep my loyalty points?

What are Knobby collectables?

How do trading card rewards work?

How do I scan my trading cards?

Can I trade cards with other members?

Will there be future trading card series?

What is the Vault?

Can anyone access the Vault?

Will every old design appear in the Vault?

What’s changing with the member portal?

Will the new portal be on the Knobby app?

Can I have multiple subscriptions under one account?

Are any subscription styles being removed?

Why are some subscription styles being removed?

Can I still cancel anytime?

What happens if I cancel my membership?

Why did my billing date change?

What if I don’t want the new experience?

Where’s my order?

How long does delivery take?

Can I change my address after ordering?

My order says “delivered” but I didn’t receive it

When will you ship my Knobby Subscription order?

Lost or delayed parcels (what to do)

What are the shipping costs?

Where are orders packaged and dispatched?

Do you ship internationally? (Can I join from outside Australia?)

Can I add tracking to my subscription?

Can I Click & Collect my order?

Orders, Shipping & Delivery

Start a return or exchange

What’s your Returns Policy?

Love Them Guarantee (first pair)

Refund timeframes

Faulty or damaged item

What is the returns policy for Mystery Packs and Greatest Hits Packs?

Returns, Exchanges & Refunds

How does Knobby Undie Club work?

How do I access my account or member portal?

Manage my subscription (skip, swap, pause, cancel)

Update payment method

Change my delivery address (subscription)

How do I reset my password?

Can I add Kids Knobbys to my Subscription deliveries?

I received the same design twice

Reactivate my Subscription?

Billing & renewal timing

Can I combine multiple orders or subscriptions?

How do I make changes to a Gift Subscription?

Is there a fee to join Knobby?

Undie Club (Subscriptions)

How do I find my perfect size?

Can I choose the design?

I'm the nervous type. Can I try a pair first?

BottleBlend™ vs Naturals - what’s the difference?

What’s the difference between The Club and The Shop?

How should I care for my Knobby undies?

Can I work out or swim in my Knobbys?

Mystery Packs vs Greatest Hits Packs - what’s the difference?

Products, Sizing & Care

How do I earn points?

How do I redeem points?

Can I use points on subscriptions?

Can I combine multiple rewards?

Loyalty tiers explained

My code / credit isn’t working

Rewards & Points (Loyalty Program)

What should I do if I was charged incorrectly for my order?

How do I create an account?

I can’t log in or didn’t receive my activation email

How do I update my email or default address?

What payment methods do you accept?

Seeing prices in the wrong currency?

Account and Payment

How do gift subscriptions work?

How do I redeem a gift card?

Do gift cards expire?

What’s the difference between a gift card and a gift subscription?

Can I personalise a gift or add a message?

Corporate gifting

Gifts & Corporate Gifting

Do you sell Knobby in stores?

Who is Knobby?

What is Knobby Nation?

How can I contact the team?

Community & Brand

What makes Knobby sustainable?

What is BottleBlend™ made from?

What are the Naturals made from?

What kind of packaging do you use?

Our community partnerships & social impact

RFDS

Sustainability & Impact

What can I do in the Knobby App?

Do I still earn rewards and points through the app?

The app isn’t working - what should I do?

Will I still receive emails if I use the app?

Where can I download the Knobby App?

Knobby App & Technology

What promotions or sales do you run?

What competitions or giveaways are currently running?

How will I know if I’ve won a competition?

Can I return or exchange a sale item?

“Bee Yourself” Mirror Selfie Competition

What are the Risk Taker and Game Changer Awards?

What do I get with the award?

How do I redeem my award?

Does my certificate need to be numbered?

What if I lost my certificate?

What if my size isn’t available?

Can my family buy matching undies?

Can I share my award moment?

Can I use the award online?

Is there an expiry date?

How does my club get involved?

I have another question not listed here.

Risk Taker & Game Changer Awards

Promotions & T&C's