BILLING & SHIPPING
Learn how the new monthly billing cycle, shipping schedule and delivery timelines work.
Why is everyone moving to monthly deliveries?
We’re simplifying the experience so every member receives every design together. Monthly deliveries help:. No more missing drops. No more different delivery schedules. Everyone’s in on the fun together. Also See: Why did my billing date change? • Whe
When will I be billed?
Everyone will be billed on the 7th of each month?. All Undie Club memberships now follow the same monthly billing schedule, with payments processed on the 7th of each month. Moving everyone onto the same cycle helps create a more connected experience
Will I be charged twice during the transition?
No. We’ve carefully structured the transition to avoid double-charging members. If anything about your billing looks unusual during the changeover, our support team is here to help. Also See: Why did my renewal date change? What if my payment fails?
What happens if my payment fails?
If your payment doesn’t go through, we’ll send you a reminder to update your payment details. We’ll retry the payment automatically, but your membership perks, including exclusive monthly designs, aren’t guaranteed forever if payment issues continue.
When should I update my address, size or payment details?
When is the deadline to update my details?. To make sure your next Undie Club order ships correctly, any updates to your account should be made before the 6th of each month. This includes changes to your:. • Delivery address• Size or style preference