All subscriptions are now aligned to the same monthly schedule. Every member is billed on the 7th of the month, so everyone receives the same design together. This helps:

All subscriptions are now aligned to the same monthly schedule.&#xA0;Every member is billed on the 7th of the month, so everyone receives the same design together.This helps:<ul><li dir="ltr" style="font-size: 16px;">Reduce spoilers</li><li dir="ltr" style="font-size: 16px;">Improve fairness</li><li dir="ltr" style="font-size: 16px;">Keep designs exclusive</li><li dir="ltr" style="font-size: 16px;">Simplify the experience</li></ul>

Why did my billing date change?

No stress. If the new Undie Club isn’t for you, you can still cancel your membership anytime, either in your Membership Portal or by contacting support.  But we genuinely think the new experience adds a whole lot more fun, value and exclusivity to be

No stress. If the new Undie Club isn&#x2019;t for you, you can still cancel your membership anytime, either in your Membership Portal or by contacting support. &#xA0;But we genuinely think the new experience adds a whole lot more fun, value and exclusivity to being a member.

What if I don’t want the new experience?

Got some questions that are not covered? 

Contact us to send a message to the Customer Happiness Team

Knobby

Answers to common questions about the July 1 rollout and moving into the new Undie Club experience

TRANSITION QUESTIONS

The New Undie Club: Everything You Need To Know

What is changing with the Undie Club?

Why is Knobby changing the subscription program?

When do the changes start?

Will my current subscription automatically move to the new Undie Club?

Will the Undie Club still be ‘cancel anytime’?

Will I still be able to buy Knobby without a subscription?

GENERAL MEMBERSHIP CHANGES

What does “member-exclusive designs” mean?

Can non-members buy subscription designs later?

Can I buy extra pairs of the monthly design?

Will there still be limited-edition public releases?

MEMBER-EXCLUSIVE DESIGNS

Why is everyone moving to monthly deliveries?

When will I be billed?

Will I be charged twice during the transition?

What happens if my payment fails?

When should I update my address, size or payment details?

BILLING & SHIPPING

How do sneak peeks work?

Can I skip a design after viewing the preview?

Why were sneak peeks introduced?

Can I share sneak peeks publicly?

SNEAK PEEKS & DESIGN PREVIEWS

What are skip tokens?

Why did Knobby remove subscription pauses?

What happens when I use a skip token?

Do skip tokens expire?

Can I skip one subscription but keep my others active?

What happens if I forget to use my skip token before the 6th?

SKIP TOKENS

Is the subscription price changing?

Why are prices increasing for new members?

Why can’t I use loyalty discounts on subscriptions anymore?

Will I still keep my loyalty points?

PRICING & LOYALTY CHANGES

What are Knobby collectables?

How do trading card rewards work?

How do I scan my trading cards?

Can I trade cards with other members?

Will there be future trading card series?

TRADING CARDS & COLLECTABLES

What is the Vault?

Can anyone access the Vault?

Will every old design appear in the Vault?

VAULT ACCESS

What’s changing with the member portal?

Will the new portal be on the Knobby app?

Can I have multiple subscriptions under one account?

MANAGING YOUR MEMBERSHIP

Are any subscription styles being removed?

Why are some subscription styles being removed?

PRODUCT & STYLE CHANGES

Can I still cancel anytime?

What happens if I cancel my membership?

CANCELLATION & REACTIVATION

Where’s my order?

How long does delivery take?

Can I change my address after ordering?

My order says “delivered” but I didn’t receive it

When will you ship my Knobby Subscription order?

Lost or delayed parcels (what to do)

What are the shipping costs?

Where are orders packaged and dispatched?

Do you ship internationally? (Can I join from outside Australia?)

Can I add tracking to my subscription?

Can I Click & Collect my order?

Orders, Shipping & Delivery

Start a return or exchange

What’s your Returns Policy?

Love Them Guarantee (first pair)

Refund timeframes

Faulty or damaged item

What is the returns policy for Mystery Packs and Greatest Hits Packs?

Returns, Exchanges & Refunds

How does Knobby Undie Club work?

How do I access my account or member portal?

Manage my subscription (skip, swap, pause, cancel)

Update payment method

Change my delivery address (subscription)

How do I reset my password?

Can I add Kids Knobbys to my Subscription deliveries?

I received the same design twice

Reactivate my Subscription?

Billing & renewal timing

Can I combine multiple orders or subscriptions?

How do I make changes to a Gift Subscription?

Is there a fee to join Knobby?

Undie Club (Subscriptions)

How do I find my perfect size?

Can I choose the design?

I'm the nervous type. Can I try a pair first?

BottleBlend™ vs Naturals - what’s the difference?

What’s the difference between The Club and The Shop?

How should I care for my Knobby undies?

Can I work out or swim in my Knobbys?

Mystery Packs vs Greatest Hits Packs - what’s the difference?

Products, Sizing & Care

How do I earn points?

How do I redeem points?

Can I use points on subscriptions?

Can I combine multiple rewards?

Loyalty tiers explained

My code / credit isn’t working

Rewards & Points (Loyalty Program)

What should I do if I was charged incorrectly for my order?

How do I create an account?

I can’t log in or didn’t receive my activation email

How do I update my email or default address?

What payment methods do you accept?

Seeing prices in the wrong currency?

Account and Payment

How do gift subscriptions work?

How do I redeem a gift card?

Do gift cards expire?

What’s the difference between a gift card and a gift subscription?

Can I personalise a gift or add a message?

Corporate gifting

Gifts & Corporate Gifting

Do you sell Knobby in stores?

Who is Knobby?

What is Knobby Nation?

How can I contact the team?

Community & Brand

What makes Knobby sustainable?

What is BottleBlend™ made from?

What are the Naturals made from?

What kind of packaging do you use?

Our community partnerships & social impact

RFDS

Sustainability & Impact

What can I do in the Knobby App?

Do I still earn rewards and points through the app?

The app isn’t working - what should I do?

Will I still receive emails if I use the app?

Where can I download the Knobby App?

Knobby App & Technology

What promotions or sales do you run?

What competitions or giveaways are currently running?

How will I know if I’ve won a competition?

Can I return or exchange a sale item?

“Bee Yourself” Mirror Selfie Competition

What are the Risk Taker and Game Changer Awards?

What do I get with the award?

How do I redeem my award?

Does my certificate need to be numbered?

What if I lost my certificate?

What if my size isn’t available?

Can my family buy matching undies?

Can I share my award moment?

Can I use the award online?

Is there an expiry date?

How does my club get involved?

I have another question not listed here.

Risk Taker & Game Changer Awards

Promotions & T&C's