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General Questions

I'm the nervous type. Can I try a pair first?

Of course! You can purchase single pairs of previous designs (or special editions) in our online store. Or, you can simply join the club for only $25 and cancel after your first pair if it’s not for you. We also have a Love them Guarantee which means

Can I choose the design?

Nope!. The Undie Club is built on the experience of a surprise. Not knowing what design you’re going to receive is half the fun. If you’re not a fan of surprises, you may prefer to take a look at the designs you like in our online store. Each month,

What’s the material?

We offer underwear created from a range of materials including BottleBlend™ (our very own recycled & sustainable material), TENCEL (a 100% traceable fabric derived from wood), bamboo and merino wool.

Where are they packaged and dispatched?

Each Knobby is hand prepared, packaged and dispatched from our beautiful new HQ on the Sunshine Coast in Queensland, Australia.

Do you sell them in stores?

Knobbys are exclusively sold right here on our website. It allows us to control and remain accountable that you receive a brilliant experience every single order.

I don't live in Australia, can I still join the club?

Absolutely! We ship to Knobby customers located all around the world including New Zealand, USA, Canada, UK, Hong Kong, Switzerland, Turkey, Iceland, Monaco, Norway and more! For more info, see our shipping page.

How does Knobby Undie Club work?

All Knobbys are only $25/month and shipped free Australia wide. Simply select your size and if you want to receive a new pair every month or second month. Soon after, your first Knobby will arrive at your doorstep, beautifully packaged with your snaz

Is there a fee to join Knobby?

No bloody way. We don’t have a fee, no fine print, you just pay for your underwear each month. We know you like things pretty simple, that’s why we’ve made it the most upfront transparent system with no hidden fees.

Can I get them sent every second or third month?

Sure can! When you first join the club, you’ll be given the option to choose either monthly or every second month. You can even customise your plan to be every third or fourth month too by shooting an email to our customer happiness team at support@k

What’s your Returns Policy?

Pretty damn good if you ask us!. Get in touch with our Customer Happiness Team within 30 days of receiving your Knobbys if you'd like to organise an exchange, refund, coupon or credit!. Knobby is happy to exchange, refund or provide a credit for any